Privacy Policy

Last updated: April 7, 2026

Thoughtful Threads and Things (“we,” “us,” or “our”) creates custom keepsake animals and blankets using clothing and fabric provided by customers. We are based in Chandler, AZ, USA.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services—including our website, order forms, social media, and email communications.

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and mailing address.
• Order details: Information about your order, personalization details, and materials you send us.
• Payment information: Payment method details processed securely through third-party payment processors (we do not store full credit or debit card numbers).
• Communications: Emails, messages, or other correspondence between you and our team.
• Website data: Information such as IP address, browser type, and usage data (via cookies or analytics tools).
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We use personal information to:

• Process and fulfill your orders
• Communicate about your order and provide customer support
• Improve our products and services
• Send updates, offers, or news (if you opt in)
• Comply with legal obligations or resolve disputes

We only share your information when necessary:

• Service providers: Payment processors, shipping carriers, and website hosting services that help us run our business
• Legal requirements: If required by law or in response to valid legal requests (e.g., subpoenas or court orders)
• We do not sell or rent your personal information to third parties.

We use reasonable technical and organizational measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute protection from unauthorized access.

We retain your information only as long as needed to complete your orders, provide customer support, and meet legal or tax requirements.

Depending on your location, you may have the right to:

• Access or request a copy of your personal data
• Correct or update your information
• Request deletion of your personal data
• Withdraw consent to marketing communications

To exercise these rights, contact us at ThoughtfulThreadsAZ@gmail.com.

We do not knowingly collect personal information from children under 13. If we become aware that a child’s data has been collected, we will delete it promptly.

We may update this policy periodically. The latest version will always be posted on our website with a revised “Last Updated” date.

If you have questions about this Privacy Policy or your personal data, please contact:

Thoughtful Threads and Things
ThoughtfulThreadsAZ@gmail.com
480-540-7068